We will be releasing version 2026-3 of Emplifi Knowledge. This version includes the following updates:

• Updated User management to support Emplifi Suite as a login method. This includes support for Emplifi user invitations once this capability is enabled in the future. Email addresses for users must now be unique within each tenant, as the email address is used as the unique identifier for Emplifi Suite logins.

• Continued progress toward integrating Emplifi Knowledge with Unified Analytics, improving the foundation for sharing analytics data between the two platforms.

• Enhanced the Knowledge API to support future Unified Analytics integration and improved analytics data access.

• Updated the User Preferences interface to remove the option to change passwords when authentication is managed through Emplifi Suite or SSO.

There will be no downtime associated with these updates.

The issue affecting TT video publishing stopped occurring at 06:00 CET.

We have not yet received a formal response or root cause analysis from TikTok. We will continue to monitor the situation closely for any signs of recurrence.

We apologize for any inconvenience caused.

Maintenance has completed

The issue affecting video publishing stopped occurring at 03:00 CET.

We have not yet received a formal response or root cause analysis from META. We will continue to monitor the situation closely for any signs of recurrence.

We apologize for any inconvenience caused.

Maintenance has completed

A new release is scheduled to be applied to all non-production environments on 18 March 2026 at 5:00PM ET.

There will be no downtime associated with the release of this update, but it is always best practice for users to clear their cache after the update is complete.

Emplifi Agent 13.1 contains updates in the following areas (and more):

• New AI features : Sentiment Analysis, Spam Detection, Documentation Chat

• Email improvements: Reply to all, Download all attachments, Show original formatting

• Integrations Improvements: multiple enhancements to Bot, Care and Knowledge integrations

• Governance & Security Enhancements: Restrict Editing of Shared Favorites, Block Login Option

Reminder: Our deployment process includes a step that copies layout configuration files. Any changes made to layouts after the copy is made will need to be re-applied. We recommend freezing edits to layouts one week before the maintenance window.

Release notes with more details will be on or before the release date through the Customer Portal, online help, and Agent webinar series (https://learning.emplifi.io/events/ ).

A second release candidate (13.1 RC2) is planned for non-production on 1 April 2026 and the current planned date for release to production environments is 28 April 2026. Additional notifications will be sent regarding these updates as more information is available.

Who do I contact if I have questions?

If you require additional information, please contact your CSM or Support. Support can be reached through our Customer Portal (http://support.emplifi.io/ ), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers:

USA/Canada – +1 855-508-6150

Germany – +49 800 1830448

France - +33 800 91 16 42

UK - +44 800 029 3282

Thanks!

Maintenance has completed

Maintenance has completed

We’re pleased to confirm that the issues affecting Instagram Reels and Stories have been resolved. Video publishing and scheduling are now fully operational. Thank you for your patience while we worked with Meta to get things back on track.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Scheduled maintenance affecting Emplifi Bot is complete.

Maintenance has completed

Maintenance has completed

Maintenance has completed