History
The incident involving Facebook publishing has now been restored, and posts are once again being published successfully.
We apologize for any inconvenience this may have caused.
Emplifi Bot - Bugfixes (timezones & URL IDs)
We will be releasing a new version of Emplifi Bot. This version includes:
Bugfix - Timezones:
We observed an issue with timezones and how their configuration was interacting with newer infrastructure updates, which could cause issues with the use of the transcript action within Bot. This fix addresses this issue.
FlowID parameters displayed in the Bot URL:
We noted that intermittently, the FlowID would not be displaying as part of the Bot URL. We have identified the cause of this and addressed the issue, restoring the FlowID to the URL display.
Newline support in saving variables:
We have addressed an issue where the shorthand for adding a newline to a piece of text and saving as part of a variable was not being supported.
There will be no planned downtime as part of this maintenance.
Emplifi Agent 13.1 release is scheduled to be applied to all production environments on May 13, 2026 at 5:00PM ET. There will be no downtime associated with the release of this update, but it is always best practice for users to clear their cache after the update is complete. Emplifi Agent 13.1 contains updates in the following areas (and more):
New AI features : Sentiment Analysis, Spam Detection, Documentation Chat
Email improvements: Reply to all, Download all attachments, Show original formatting
Integrations Improvements: multiple enhancements to Bot, Care and Knowledge integrations
Governance & Security Enhancements: Restrict Editing of Shared Favorites, Block Login Option
Reminder: Our deployment process includes a step that copies layout configuration files. Any changes made to layouts after the copy is made will need to be re-applied. We recommend freezing edits to layouts one week before the maintenance window.
Release notes with more details will be on or before the release date through the Customer Portal, online help, and Agent webinar series (https://learning.emplifi.io/events/ ).
Who do I contact if I have questions?
If you require additional information, please contact your CSM or Support. Support can be reached through our Customer Portal (http://support.emplifi.io/ ), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers:
USA/Canada – +1 855-508-6150
Germany – +49 800 1830448
France - +33 800 91 16 42
UK - +44 800 029 3282
Thanks!
The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels.
The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring.
We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.
Maintenance has completed
X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation.
This incident is now considered resolved. If you have any further questions, please email support@emplifi.io.
Maintenance is complete.
As a reminder, please clear your cache and cookies for the update to take effect.
If you require additional help, Support can be reached through our Customer Portal (https://support.emplifi.io/), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – +1 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282
Maintenance has completed