We will be releasing version 2026-6 of Emplifi Knowledge. This version includes the following updates:

• Introduced Response Summarization in the Standard Interface / Agent Assist. A new optional summarization widget can be configured in the Standard UIs to display a summarized version of the response shown to the user, with configurable placement alongside other widgets.

• Resolved database deadlock issues that could prevent Knowledge Bases from loading when multiple Engines are configured for the same region.

• New links added to Responses now default to opening in a new window, improving navigation in the Agent Assist UI

• Fixed an issue where setting session attributes in the Engine was not being properly retried.

There will be no downtime associated with this update.

The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved.

Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections.

We apologize for any inconvenience this may have caused.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully.

We appreciate your patience while we worked through this issue.

Maintenance has completed

Maintenance is complete.
As a reminder, please clear your cache and cookies for the update to take effect.
If you require additional help, Support can be reached through our Customer Portal (https://support.emplifi.io/), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – +1 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282

Maintenance has completed

The incident involving Facebook publishing has now been restored, and posts are once again being published successfully.

We apologize for any inconvenience this may have caused.

The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels.

The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring.

We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.

Maintenance has completed

X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation.
This incident is now considered resolved. If you have any further questions, please email support@emplifi.io.

Maintenance has completed

Maintenance is complete.
As a reminder, please clear your cache and cookies for the update to take effect.
If you require additional help, Support can be reached through our Customer Portal (https://support.emplifi.io/), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – +1 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282

Maintenance has completed

The incident involving Instagram publishing has now been restored, and posts are once again being published successfully.

We apologize for any inconvenience this may have caused.

Maintenance is complete.
As a reminder, please clear your cache and cookies for the update to take effect.
If you require additional help, Support can be reached through our Customer Portal (https://support.emplifi.io/), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – +1 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282

Maintenance has completed

Maintenance has completed

Maintenance has completed