Emplifi Bot - Toggle control for Emoji menu, visual updates

We will be releasing a new version of Emplifi Bot. This version includes:

Agent Chat Emoji Menu - Toggle (New Feature)

• We have added a toggle to display or not display the emoji menu in the Agent Chat widget, located in the Default Queue Settings section of the widget. This allows users to decide whether they want to hide the emoji feature or not.
  

Go to Flow Variable Action Overflow (Bug Fix)

• A minor visual issue with Variable actions had been reported, causing the textbox to overflow from the display area. This fix resolves the issue and restores the standard visualization.
  

Updated Tooltip for Bot Retention Settings (Quality of Life Improvement)

• The tooltip for this feature has been reworded to make the use of the feature clearer for users.
  

Publishing Bots Double Modal Issue (Bug Fix)

• We had received intermittent reports that when publishing Bots, sometimes the Modal for the action was duplicating and the input window was not focusing correctly. This fix resolves this problem.
  

There will be no planned downtime as part of this maintenance.

The issue was resolved.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

The issue affecting the TurnTo SFTP server has been resolved. The endpoint is operational.

We apologize for any inconvenience this may have caused.

Scheduled maintenance affecting Emplifi Bot is complete.

Maintenance has completed

Maintenance has completed

Maintenance has completed

• Fixed the Escalation node greeting message not appearing after the agent is connected

• Fixed 'Templates menu button' menu not loading all suggestions

• Fixed suggestions not inserting to response textarea on Mac OS

  Scheduled maintenance for Emplifi Bot has been complete.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

The incident involving elevated error rates and response times for Emplifi [UGC] has been resolved.

All performance metrics are back to normal.

We apologize for any inconvenience this may have caused.

Maintenance has completed