History

May
No incidents reported
April
30
Thu
Scheduled Maintenance on Emplifi Agent
2:44 PM

Emplifi Agent 13.1 release is scheduled to be applied to all production environments on May 13, 2026 at 5:00PM ET. There will be no downtime associated with the release of this update, but it is always best practice for users to clear their cache after the update is complete. Emplifi Agent 13.1 contains updates in the following areas (and more):

  • New AI features : Sentiment Analysis, Spam Detection, Documentation Chat

  • Email improvements: Reply to all, Download all attachments, Show original formatting

  • Integrations Improvements: multiple enhancements to Bot, Care and Knowledge integrations

  • Governance & Security Enhancements: Restrict Editing of Shared Favorites, Block Login Option

Reminder: Our deployment process includes a step that copies layout configuration files. Any changes made to layouts after the copy is made will need to be re-applied. We recommend freezing edits to layouts one week before the maintenance window.

Release notes with more details will be on or before the release date through the Customer Portal, online help, and Agent webinar series (https://learning.emplifi.io/events/ ).

Who do I contact if I have questions?

If you require additional information, please contact your CSM or Support. Support can be reached through our Customer Portal (http://support.emplifi.io/ ), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers:

USA/Canada – +1 855-508-6150

Germany – +49 800 1830448

France - +33 800 91 16 42

UK - +44 800 029 3282

Thanks!

 

Major Service Disruption: Emplifi Agent SSO site disruption
1:53 PM

The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels.

The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring.

We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.

March
January
No incidents reported
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