• Fixed the Escalation node greeting message not appearing after the agent is connected

• Fixed 'Templates menu button' menu not loading all suggestions

• Fixed suggestions not inserting to response textarea on Mac OS

  Scheduled maintenance for Emplifi Bot has been complete.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

The incident involving elevated error rates and response times for Emplifi [UGC] has been resolved.

All performance metrics are back to normal.

We apologize for any inconvenience this may have caused.

Maintenance has completed

The incident involving elevated error rates and response times for Emplifi Ratings and Reviews - EU region has been resolved.

We apologize for any inconvenience this may have caused.

The issue affecting access to Emplifi Knowledge and Agent Assist has been resolved.

Our preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation.

The Knowledge Authoring Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence.

Thank you for your patience while we worked to resolve this issue.

Maintenance has completed

Maintenance has completed

Maintenance has completed

The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved.

Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections.

We apologize for any inconvenience this may have caused.

Maintenance has completed

Maintenance has completed

Maintenance has completed