Emplifi Bot - Screen reader and accessibility updates

We will be releasing a new version of Emplifi Bot. This version includes:

Web Messenger Widget updates (Quality of Life Improvement)

• The Web Messenger widget has been updated to better align its functionality with existing WCAG guidelines. This includes updates to the main Web Messenger panel, the launcher button & the attention bubble feature.
  

Assorted general accessibility improvements (Quality of Life Improvement)

• An array of improvements have been made to the Bot platform in general to better align with WCAG guidelines and improve the user experience when using screen reader accessibility tools. This includes: navigation shortcuts using screen readers, enhancing announcement for bot messages, updating default graphics contrast for icons, addressing screen reader focus issues and announcement of file upload buttons.
  
  There will be no planned downtime as part of this maintenance.

The incident involving elevated error rates and response times for Emplifi Ratings and Reviews - EU region has been resolved.

We apologize for any inconvenience this may have caused.

The issue affecting access to Emplifi Knowledge and Agent Assist has been resolved.

Our preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation.

The Knowledge Authoring Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence.

Thank you for your patience while we worked to resolve this issue.

Maintenance has completed

Maintenance has completed

Maintenance has completed

The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved.

Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections.

We apologize for any inconvenience this may have caused.

Maintenance has completed

Maintenance has completed

Maintenance has completed

Maintenance has completed

The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully.

We appreciate your patience while we worked through this issue.

Maintenance has completed

Maintenance is complete.
As a reminder, please clear your cache and cookies for the update to take effect.
If you require additional help, Support can be reached through our Customer Portal (https://support.emplifi.io/), by phone (+1-614-508-6150), or call toll-free using any of the following in country numbers: USA/Canada – +1 855-508-6150 Germany – +49 800 1830448 France - +33 800 91 16 42 UK - +44 800 029 3282

Maintenance has completed

The incident involving Facebook publishing has now been restored, and posts are once again being published successfully.

We apologize for any inconvenience this may have caused.

The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels.

The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring.

We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.

Maintenance has completed

X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation.
This incident is now considered resolved. If you have any further questions, please email support@emplifi.io.

Maintenance has completed