Update: Facebook and Instagram features still unavailable in Emplifi

Facebook and Instagram features in Emplifi have been unavailable since 12:44 CET on November 8, after Meta restricted our access to its API. We have raised this with Meta and are doing everything we can to have access restored as quickly as possible. We don’t yet have a confirmed timeline, so rather than estimate, we will update you every 12 hours until this is resolved, including when there is no change.

Other social networks connected to Emplifi are not affected. Until access is restored, please publish content and manage comments and direct messages directly in Facebook and Instagram.

Some data from this period will not be available in Emplifi after access is restored. This includes Instagram comments and mentions created while access is unavailable, and Instagram Stories, including their final Insights, that expire during this period. Some Facebook and Instagram Insights metrics for this period may show gaps or estimated values. We recommend monitoring comments and mentions directly on Instagram in the meantime. We recognize the disruption this has caused your teams, and we’re sorry.

Once access is restored, we will review what happened and take steps to prevent it from happening again.

We are aware of two recently disclosed security issues and have assessed their impact on our products, services and infrastructure:

• Node.js October 2026 security releases: fixes for multiple vulnerabilities, including several rated High

• eMudhra intermediate certificate compromise: compromised CA keys that could allow forged certificates

Status: Remediation is substantially complete. We have applied fixes to the majority of affected systems, and the remaining systems are being addressed in order of priority. We have found no evidence of exploitation or customer impact.
We will share further updates as work progresses and will contact affected customers directly if action is required.