Started: November 8, 12:44 CET
Last updated: November 11, 10:00 CET

Update: Facebook and Instagram features remain unavailable in Emplifi. We are escalating with Meta at senior levels and monitoring the incident around the clock. Meta has not given us a completion time.

Affected: Publishing, comments and direct messages, Care, Community, Insights, Listening, data synchronization, and Unified Analytics data for connected Facebook and Instagram profiles. Other social networks are not affected.

What you can do: Publish and manage comments and direct messages directly in Facebook and Instagram. Scheduled posts in Emplifi will not publish while access is unavailable. If you publish a post natively, remove it from the Emplifi schedule to prevent duplicates.

Data: Some data from this period will not be available in Emplifi after access is restored, including Instagram comments and mentions created during the outage and Instagram Stories that expire during it. Some Insights metrics may show gaps or estimated values. See the FAQ for details.

Next update: By 10:00 PM CET / 1:00 PM PST today, or sooner if there are developments.

We are aware of two recently disclosed security issues and have assessed their impact on our products, services and infrastructure:

• Node.js October 2026 security releases: fixes for multiple vulnerabilities, including several rated High

• eMudhra intermediate certificate compromise: compromised CA keys that could allow forged certificates

Status: Remediation is substantially complete. We have applied fixes to the majority of affected systems, and the remaining systems are being addressed in order of priority. We have found no evidence of exploitation or customer impact.
We will share further updates as work progresses and will contact affected customers directly if action is required.