Emplifi Bot - Simple Intent Engine, Updated guidance text, “Save Transcript” setting options

We will be releasing a new version of Emplifi Bot. This version includes:

Simple Intent Engine

The Simple Intent Engine is a new AI-powered intent handler, designed to support intent detection and conversation routing via AI.

What it does

• Uses an AI embedding model to convert user utterances into numeric representations (embeddings)

• Matches customer messages to the correct configured intent profiles

• Routes conversations to the appropriate configured actions

Key points

• Powers advanced intelligence via AI for intent detection and routing

• Only executes actions explicitly configured by the user

• Easily activated via a single click, removing manual configuration steps

   

Updated guidance text

• We have added further improvements to guidance text for response actions within the authoring canvas, to further simplify the configuration interface for users.

“Save Transcript” setting options

• We have added a control on the “Save Transcript” action to allow users to configure whether they wish to include system event messages (e.g. Agent connected/disconnected events, escalation notifications, Agents rang etc) in their transcripts or instead to just include the messages shared between the end user and the Bot.
  
  

There will be no planned downtime as part of this maintenance.