Emplifi Bot - Translation V2, Accessibility, Quality of Life and Usability improvements

We will be releasing a new version of Emplifi Bot. This version includes:

• Translation V2 (Beta) Improvements
  
  We have further updated the Translations V2 Beta to allow users to be able to see any existing translations that may exist in a Bot and choose whether to retain the original or refresh with a newly generated translation. These translations will not be applied to a Bot unless the translation has been approved via the interface.
  

• Accessibility improvements
  
  To continue to provide an accessible experience to screenreader users, we have made some updates to better support keyboard navigation focus & tabbing, in addition to announcement behaviours for screen readers.
  

• Quality of life improvements:
  
  Additional updates have been made to improve the overall quality of life of the user experience, including:
  
  - An updated Bot Tester - Users can now use a dropdown selector within the Bot tester interface to switch between language variants for easier testing and content validation.
  
  - The Actions control interface in the inspector panel has been updated to be more consistent with the recently improved routing rules interface. This update also has improved the guidance text displayed when selecting options or hovering over tooltips.
  
  - New content widgets have been added to the overview page, linking to documentation for the Bot Overview & Settings menu & the existing Bot terminology glossary. These widgets will only appear if you have less than 10 Bots in your list, designed to provide an additional guide for newer users. The content can still be found easily by all users via the Emplifi Documentation portal.
  
  - Adding descriptive text for variable types (for users creating flow or Bot variables). -Updated guidance text for response type configuration fields, to provide better clarity for users. -Routing rules can now support the “emoji-only” condition, allowing Bot users to configure specific flow responses in the event of an emoji-only message from a customer. There is also now a global setting that allows users to ignore all emoji-only messages if they choose to enable this setting.
  
  

• Agent Chat improvements
  
  We have updated the escalation mechanism between Bot and Agent, increasing the persistence of ring notifications for agents. In addition, we have updated event messages in transcripts to provide better clarity to internal agent teams.
  

• Web Messenger CSS support
  
  We have updated the Web Messenger interface to provide a defined, expandable input field for clients to add their own CSS styling to the Messenger widget.
  

• Collectinfo Node
  
  We have updated the Collectinfo node to provide more options for collecting formatted data to be reused in your Bot flows. As part of these updates, validation for different data formats have been included within the node itself, to better support user experience for your end users.
  
  Please note: we advise against using the Collectinfo node to collect information unnecessarily and clients should not use this feature to request sensitive information from customers.
  
  There will be no planned downtime as part of this maintenance.