Affected components
Care
Community
Updates
Resolved
This incident has been resolved
Thu, Oct 9, 2025, 02:53 AM
Monitoring
A fix has been implemented and we are monitoring the results.
Wed, Oct 8, 2025, 01:14 PM(13 hours earlier)
Investigating
We are experiencing an outage with Meta webhooks, which is causing delays in receiving real-time data from Instagram and Facebook.
Impact: Instagram & Facebook Comments/Replies: Significantly delayed.
Client Expectation: Expect delays in Community/Care interactions.
Wed, Oct 8, 2025, 01:13 PM